So I heard back from ETS about the issue of faulty equipment, but unfortunately (however, not surprisingly) they did not answer my questions, but seemed to merely copy information from a FAQ page (not mine) about issues which were not related to my questions at all.
Below is the “conversation”…
My Message To Them…
I am writing today because I am an English teacher who helps people prepare for the TOEFL exam, and I recently had one person contact me saying that she was told that she needs to take the exam over again, because there was a problem with the microphone and so the speaking section answers could not be heard.
Can you please tell me what the proper course of action would be in this situation?
It seems that the testing center should be liable for giving that test-taker another exam and that they should pay for the registration, as well. However, this is not the first time that I have heard about problems with the equipment in the testing centers.
Is there a way to report those testing centers and to ensure that they do indeed compensate the test-taker with paying for that person to take the exam again.
Also, is there a service that they can use to report such problems?
I look forward to hearing back from you at your earliest convenience.
Have An Excellent Day,
Dear Claude Cote,
Regarding your inquiry:
What if my test is rescheduled or if there is a problem at the test center?
If your test administration is canceled before you test, or your test cannot be scored or your scores are canceled due to a testing irregularity, you can select a different test date and you will not be charged the rescheduling fee.
If you arrive at the test center and find out that the test administration has been canceled by ETS, you can reschedule your test at no charge or receive a full refund of your test fee.
If you take the test and your scores are canceled by ETS, ETS will determine, at its sole discretion, whether or not you are eligible to re-test at no charge or to receive a refund.
If ETS cancels a test administration or cancels scores after you test, and you have incurred travel costs to get to the test center, you may be eligible for a refund of reasonable and documented travel expenses for yourself only within 30 days of your original test date. Refunds are in U.S. dollars. For more information on reimbursement, see Testing Policies.
If I experience technical problems at the test center, can I ask that my test be rescheduled?
In rare instances, technical problems may require late starts and/or rescheduling of the test. If such an event at the test center makes it necessary for you to cancel your test session, or if it is later determined that your scores could not be reported, you can choose to take the test again for free or receive a full refund of the original test fee.
We hope this information is helpful.
As you can see, they did give some vaguely similar information because it did mention something about refunds and about faulty equipment, but did not answer my questions at all. Especially considering that I specifically ask HOW a person can get help… not IF they can get help.
In addition the the message seems to have been written by… no one… no name, no person, no help.
We’ll see what they say to the response I sent asking them, once again, to answer the questions that I asked rather than simply (and anonymously) pasting useless information with no explanation about how to actually use that information.
I’ll keep you updated…
Have An Excellent Day!
Remember: If there are any words (or phrases) in this post that you do not know – look them up. Though you do not need to waste time memorizing lists of vocabulary before taking The TOEFL Exam, it is always a good idea to look-up words that you do not know. Even if you think you know them, you may be surprised, so if you see a word that you may “know” but can’t actually define or explain… look it up! I suggest Wikitionary.com
And if you have any questions, feel free to ask any time.
Have An Excellent Day!
TEST-TAKER ISSUES #2 – FAULTY EQUIPMENT – Update! was originally published on TOEFL Excellence